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MQSeries.net Forum IndexGeneral DiscussionMainframe MQ generate ServiceNow ticket from alert z/os

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cicsprog
PostPosted: Fri Feb 25, 2022 3:03 pm Post subject: Mainframe MQ generate ServiceNow ticket from alert z/os Reply with quote

Partisan

Joined: 27 Jan 2002
Posts: 311

Has anyone developed a simple way to create a ServiceNow ticket via MQ for a MQ alert, say a Q depth alert? Id like to do this for mainframe MQ alerts.

Appreciate any help. Prefer not to reinvent the wheel.
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bruce2359
PostPosted: Fri Feb 25, 2022 3:56 pm Post subject: Reply with quote

Poobah

Joined: 05 Jan 2008
Posts: 9267
Location: US: west coast, almost. Otherwise, enroute.

Research Queue DEPTH EVENTS - a local queue attribute. When the depth is specified (as a percentage) is reached, an event message is put to the performance event queue.

Most of the common monitoring tools can watch for event messages, and take appropriate action.
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cicsprog
PostPosted: Fri Feb 25, 2022 6:13 pm Post subject: Reply with quote

Partisan

Joined: 27 Jan 2002
Posts: 311

right...but ServiceNow(SN) piece is the question. SN is a Change Management, Problem Record, etc management software - most prevalent these day. I just want to send the alert to it maybe using MQ and open an Incident Record to the app via MQ.

There are some Java PGMs (via USS or CICS) and SMPT(SMPTNOTE) ways to do it, but it would be nice if there was an MQ way to do it. Just asking if anyone has done it. This client using TMON suite.
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bruce2359
PostPosted: Sat Feb 26, 2022 10:04 am Post subject: Reply with quote

Poobah

Joined: 05 Jan 2008
Posts: 9267
Location: US: west coast, almost. Otherwise, enroute.

A quick google search (is that redundant?) for servicenow+z/os+ibm+mq resulted in this old item: https://community.servicenow.com/community?id=community_question&sys_id=35bbd4f81b963f00d01143f6fe4bcbba

I'd suggest contacting servicenow folks for an update.
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Lex Orandi, Lex Credendi, Lex Vivendi. As we Worship, So we Believe, So we Live.
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gbaddeley
PostPosted: Sun Feb 27, 2022 3:31 pm Post subject: Reply with quote

Jedi

Joined: 25 Mar 2003
Posts: 2405
Location: Melbourne, Australia

IBM Tivoli MQ monitoring + IBM Tivoli Omnibus allows integration with ServiceNow to generate Incident tickets. Not sure if its available for z/OS, but it certainly works on AIX, Linux, Windows at least. Don't ask me how it works!
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johnwick6
PostPosted: Sun Jul 17, 2022 6:07 am Post subject: GUEST POST Reply with quote

Newbie

Joined: 17 Jul 2022
Posts: 1

i have a need to monitor fte transfers between agents and we have a lot. Have a subscription to the topic(s), parse and write to mongo and have a UI around it to search for transfers. this seems to work.





MALIK66
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gbaddeley
PostPosted: Sun Jul 17, 2022 6:02 pm Post subject: Re: GUEST POST Reply with quote

Jedi

Joined: 25 Mar 2003
Posts: 2405
Location: Melbourne, Australia

johnwick6 wrote:
i have a need to monitor fte transfers between agents and we have a lot. Have a subscription to the topic(s), parse and write to mongo and have a UI around it to search for transfers. this seems to work.
MALIK66

I'm not sure how relevant your response is to this thread, but its worth mentioning their are ISV products that do this (eg. MQAttach).
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Glenn
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zpat
PostPosted: Mon Jul 18, 2022 12:12 pm Post subject: Reply with quote

Jedi Council

Joined: 19 May 2001
Posts: 5821
Location: UK

gbaddeley wrote:
IBM Tivoli MQ monitoring + IBM Tivoli Omnibus allows integration with ServiceNow to generate Incident tickets. Not sure if its available for z/OS, but it certainly works on AIX, Linux, Windows at least. Don't ask me how it works!


Alerts from Omegamon MQ reach Tivoli ESM and can be handled like alerts from any other OS.
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Well, I don't think there is any question about it. It can only be attributable to human error. This sort of thing has cropped up before, and it has always been due to human error.
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