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| SAFraser |
 Posted: Fri Nov 13, 2009 12:07 pm Post subject: Training Your Customers |
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Shaman
Joined: 22 Oct 2003
Posts: 742
Location: Austin, Texas, USA
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I was in a meeting today with some project and development folks. One of them said, "The other developers want to know what you intend to do about the situation where MQ is down."
The participants, at hearing this question, actually laughed out loud. Someone said, "MQ never is down" and heads nodded.
Naturally, at this point I did a modest disclaimer that the MQ infrastructure is subject to downtime like any other.
It's nice to have such a good image with the customers, eh? Which is easy, with a product like MQ.
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| Vitor |
| Posted: Fri Nov 13, 2009 12:21 pm Post subject: |
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Grand High Poobah
Joined: 11 Nov 2005
Posts: 26093
Location: Texas, USA
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It's a tribute to your skills.
And So It Came To Pass:
That the unworthy did gather, and complain that MQ was often down;
And there was a great sigh
And the Trout Of Teaching did swing upside their heads
And they were made worthy, and complained no more.
_________________
Honesty is the best policy.
Insanity is the best defence. |
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| bruce2359 |
| Posted: Fri Nov 13, 2009 1:17 pm Post subject: |
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Poobah
Joined: 05 Jan 2008
Posts: 9405
Location: US: west coast, almost. Otherwise, enroute.
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| Quote: |
| ...and complained no more |
This must be the same day when the Savior is scheduled to return.
_________________
I like deadlines. I like to wave as they pass by.
ב''ה
Lex Orandi, Lex Credendi, Lex Vivendi. As we Worship, So we Believe, So we Live. |
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| Vitor |
| Posted: Fri Nov 13, 2009 1:27 pm Post subject: |
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Grand High Poobah
Joined: 11 Nov 2005
Posts: 26093
Location: Texas, USA
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| bruce2359 wrote: |
| Quote: |
| ...and complained no more |
This must be the same day when the Savior is scheduled to return. |
Yes - it's in front of the planning committee and focus group at the moment. 
_________________
Honesty is the best policy.
Insanity is the best defence. |
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| PeterPotkay |
| Posted: Fri Nov 13, 2009 1:40 pm Post subject: |
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Poobah
Joined: 15 May 2001
Posts: 7716
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MQ being up and MQ perceived as being up are not always the same thing. Copy and paste from an actual ticket today:
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Hi,
I am currently facing a problem while submitting policies through SOA tester and Desktop tester.The log shows the MQ series error code as 2033 so we presume that MQ series in UNIT/IMT region is down.
Can you ask the MQ team to get the MQ up.
Please let me know if you require any further info.
Thanks |
Of course they submit it as an urgent ticket at 4 AM our time for a nice wake up call. And its not an isolated occurance. Its getting worse as they get rid of more and more people that knew what was going on.
_________________
Peter Potkay
Keep Calm and MQ On |
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| bruce2359 |
| Posted: Fri Nov 13, 2009 2:58 pm Post subject: |
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Poobah
Joined: 05 Jan 2008
Posts: 9405
Location: US: west coast, almost. Otherwise, enroute.
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Oh, NO! Not the dreaded 2033!
_________________
I like deadlines. I like to wave as they pass by.
ב''ה
Lex Orandi, Lex Credendi, Lex Vivendi. As we Worship, So we Believe, So we Live. |
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| Vitor |
| Posted: Fri Nov 13, 2009 5:51 pm Post subject: |
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Grand High Poobah
Joined: 11 Nov 2005
Posts: 26093
Location: Texas, USA
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| PeterPotkay wrote: |
| Of course they submit it as an urgent ticket at 4 AM our time for a nice wake up call. |
Put down the Trout Of Teaching, and pick up the Trout Of Punishment.
_________________
Honesty is the best policy.
Insanity is the best defence. |
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| Vitor |
| Posted: Fri Nov 13, 2009 5:52 pm Post subject: |
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Grand High Poobah
Joined: 11 Nov 2005
Posts: 26093
Location: Texas, USA
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| bruce2359 wrote: |
| Oh, NO! Not the dreaded 2033! |
Would you like an FDC with that? Or make it a meal for only $1 more?
_________________
Honesty is the best policy.
Insanity is the best defence. |
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| WMBDEV1 |
| Posted: Sat Nov 14, 2009 1:48 pm Post subject: |
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Sentinel
Joined: 05 Mar 2009
Posts: 888
Location: UK
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| Vitor wrote: |
pick up the Trout Of Punishment.
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This should appear as a line item on your invoice in exactly this form:
20 days consultancy@ £xxx
1 Trout of Punishment @ £xxx
Job done |
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| harish_td |
| Posted: Sat Nov 14, 2009 6:58 pm Post subject: |
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Master
Joined: 13 Feb 2006
Posts: 236
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| bruce2359 wrote: |
| Oh, NO! Not the dreaded 2033! |
The dreaded 2033 and MQ being down is our daily bread and butter in this part of the world. Job security is a really nice feeling.  |
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| mqjeff |
| Posted: Sat Nov 14, 2009 7:24 pm Post subject: |
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Grand Master
Joined: 25 Jun 2008
Posts: 17447
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| harish_td wrote: |
| bruce2359 wrote: |
| Oh, NO! Not the dreaded 2033! |
The dreaded 2033 and MQ being down is our daily bread and butter in this part of the world. Job security is a really nice feeling. |
There's a delicate balance between job security and proper sleep.
This requires a proper balance between the trout of enlightentment, the trout of punishment, and "miracles" in which hours seem like days. |
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| bruce2359 |
| Posted: Sun Nov 15, 2009 7:59 am Post subject: |
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Poobah
Joined: 05 Jan 2008
Posts: 9405
Location: US: west coast, almost. Otherwise, enroute.
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The trout, the whole trout, and nothing but the trout.
_________________
I like deadlines. I like to wave as they pass by.
ב''ה
Lex Orandi, Lex Credendi, Lex Vivendi. As we Worship, So we Believe, So we Live. |
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| fjb_saper |
| Posted: Sun Nov 15, 2009 9:23 am Post subject: |
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Grand High Poobah
Joined: 18 Nov 2003
Posts: 20696
Location: LI,NY
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| Vitor wrote: |
| PeterPotkay wrote: |
| Of course they submit it as an urgent ticket at 4 AM our time for a nice wake up call. |
Put down the Trout Of Teaching, and pick up the Trout Of Punishment. |
So what do you call a PMR fix? The Trout of Grace? 
_________________
MQ & Broker admin |
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| SAFraser |
| Posted: Sun Nov 15, 2009 9:31 am Post subject: |
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Shaman
Joined: 22 Oct 2003
Posts: 742
Location: Austin, Texas, USA
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You guys are cracking me up.
I've certainly had my share of new developers calling me, saying "we got a 2033! a 2035! a 2058! MQ is down!"
But they only do it once. I employ a judicious mix of the Trout of Indignation and the Trout of Shame.
If they understand nothing else, they quickly come to understand never to start a communication with the words "MQ is down".
With that said, I will add that my favorite aspect of MQ administration is troubleshooting, even when it is a bit silly.
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| bruce2359 |
| Posted: Sun Nov 15, 2009 9:54 am Post subject: |
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Poobah
Joined: 05 Jan 2008
Posts: 9405
Location: US: west coast, almost. Otherwise, enroute.
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I can't be the only one whose client (with web-based app) called to complain that the internet is down...
_________________
I like deadlines. I like to wave as they pass by.
ב''ה
Lex Orandi, Lex Credendi, Lex Vivendi. As we Worship, So we Believe, So we Live. |
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