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| Automating MQ troubleshooting |
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| jeevan |
 Posted: Fri Jan 28, 2011 12:03 pm Post subject: |
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Grand Master
Joined: 12 Nov 2005
Posts: 1432
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| bruce2359 wrote: |
Before you begin coding a troubleshooting script, document in flowchart fashion exactly what event/situation (symptom) will lead to which steps in the troubleshooting process. Do this as if you were training your replacement to diagnose suspected problems.
An example symptom: a queue that has no messages (current depth) - but should. There are a variety of possible causes for this. The underlying cause (problem) may be very different from another queue with the same symptom. |
I have already thought about this and will do it. You are right, I want this script such that, I am not there and it answer all the qeustions for the guys. |
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| mqjeff |
| Posted: Fri Jan 28, 2011 12:05 pm Post subject: |
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Grand Master
Joined: 25 Jun 2008
Posts: 17447
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| jeevan wrote: |
| I want this script such that, I am not there and it answer all the qeustions for the guys. |
Please make it more complicated than "Ask on mqseries.net".
That seems to be in more than one operations manual out there as the first and only troubleshooting step. |
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| bruce2359 |
| Posted: Fri Jan 28, 2011 12:15 pm Post subject: |
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Poobah
Joined: 05 Jan 2008
Posts: 9475
Location: US: west coast, almost. Otherwise, enroute.
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The challenge will be crafting a document that is comprehensive enough, without limiting analytical thought.
I've contacted enough help desks to recognize when I'm listening to someone reading questions from a script.
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ב''ה
Lex Orandi, Lex Credendi, Lex Vivendi. As we Worship, So we Believe, So we Live. |
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